RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sistergirlcollection.com.

SALE ITEMS (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sistergirlcollection.com and send your item to:
Sister Girl Publishing LLC
PO BOX 811
Halifax, NC - 27839

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING POLICY

Welcome to The Sister Girl Collection Shipping Policy!

At The Sister Girl Collection, we're dedicated to ensuring your favorite books reach you promptly and reliably. Here are all the details you need about our shipping processes.

Processing Time:  

Orders are processed and ready to ship within 1-3 business days after placing your order.

Shipping Rates & Delivery Estimates:

We use USPS standard rates to ensure reliable and efficient delivery. Shipping charges are calculated based on USPS rates and displayed at checkout.

Standard Shipping: Your order will arrive within 3-7 business days.

Shipment Confirmation & Order Tracking:

Once your order is shipped, you will receive a shipment confirmation email with a tracking number. The tracking number will be active within 24 hours, giving you the power to track your order's journey to your doorstep.

Customs, Duties, and Taxes:

All international orders are subject to customs, duties, and taxes the destination country imposes. These fees are not included in the price of our products or shipping and must be paid by the recipient. Sister Girl Collection is not responsible for any additional charges that may apply after a purchase is completed.

International Shipping:

We ship to select international destinations. Please check at checkout to see if your country is available for shipping.

Returns and Exchanges:  

For information on returns and exchanges, please refer to our Returns Policy, which provides detailed instructions on returning your books for a refund or exchange.

Contact Us:

If you have any questions regarding our shipping policy or your order, please email us at info@sistergirlcollection.com. We are always here to assist you!